Speaker: Rachel Lamb
How are customer service agents and technical writers alike? Well, neither of us spend our time in the spotlight. We don’t have the flash and pizazz of marketing. We don’t have the kind of coding muscles that developers can flex. We’re not at the top like the managers, calling the shots and making the big bucks.
However, we’re still important. We’re the support players, making sure the users– or should I say customers— get the guidance they need. For technical writers, we give them the resources to put the product to use. For customer service agents, they’re there to assist customers when they need something related to the product that they can’t get from anyone else. Without us, companies would lose their customer bases.
I’ve seen both worlds. It’s why I say not only are we not so different, but that there are things we can learn from the other side.
Rachel is a technical writer at Acumen LLC in Burlingame, CA, following a successful career change. She obtained her certificate in Technical Writing and Communication in 2019 and is currently pursuing her User Experience and Web Design Certificate. She currently serves as VP for Programs and Webmaster of STC San Francisco Bay. In her spare time, Rachel is an absolute nerd who enjoys a variety of hobbies including playing video games, reading, traveling, and watching motorsport.
Time: Wednesday, October 13th, 2021 6:30 p.m. Pacific
6:30 to 7:00: Networking
7:00 to 7:15: Announcements
7:15 to 8:30: Presentation
8:30 to 8:45: More networking
8:45: Clear the room; move conversations to offline
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Meeting ID: 824 1432 6338
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Meeting ID: 824 1432 6338
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