Mysti Berry, M.F.A., is an award-winning technical writer with a B.A. in linguistics from UC Santa Cruz and an M.F.A. in writing from University of San Francisco. She has more than 17 years of experience designing and developing technical information for companies as diverse as Oracle and 20th Century Fox. Berry currently works for Salesforce.com, a cutting-edge software company in the SaaS (software as a service) space.