This presentation will give a brief overview of WebWorks Publisher and describe how the tool fits into the workflows of large and small organizations. We'll discuss the requirements that single-sourcing tools impose on the publications process. We'll also look at the ways that outputs may be customized, and the implications of customizations to the workflow.

We will address the following questions:

How do you choose the best help authoring tool for your situation?
Are you doing "single-sourcing" if you use WebWorks?
What types of publications workflows lend themselves to single-sourcing?
What types of organizations will find single-sourcing irritating?
How does the size of your organization affect how a help authoring tool fits into your workflow?
What kinds of customizations can you make to WebWorks output?