Dana E. Chisnell is an independent user researcher and usability consultant operating UsabilityWorks in San Francisco, CA. Dana has been doing usability, user interface design, and technical communications consulting and development since 1982. Dana is a senior member of the usability community, an associate fellow of the STC, and a member of the San Francisco STC community as well as the Usability and User Experience and the AccessAbility virtual communities. She is the Assistant to the President for Virtual Communities for 2005-2006.