Linda Urban is an independent consultant with over 20 years experience in technical communication. She works on product usability, help systems, software and hardware documentation, and training. Linda focuses on developing solutions that meet user needs and company goals, and her work has received local and international STC awards. She also teaches in the technical communication programs at UC Berkeley Extension and UC Santa Cruz Extension. Her company is Linda Urban Communications, LLC.

Joan Lasselle is founder and President of Lasselle-Ramsay, Inc., a professional services company that develops business information and learning solutions that drive superior user experience, productivity, and change. Lasselle-Ramsay focuses on four practice areas: content management, technical documentation, training development, and on-the-job information tools. Since 1982, Lasselle-Ramsay has worked with major high-tech manufacturers to develop technical documentation solutions for commercial products.