The August 2008 Chapter Meeting
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What makes it possible to develop excellent Help Systems? Autodesk's answer: A passion to serve your customers.
Writing good help requires a knowledge of your customers—their needs, workflows, and learning styles—and the industry awareness to know how to best serve those needs. It also helps to work in an environment that supports you in discovering and serving those needs. In this presentation, Melanie will give you tips on how to gather customer information, good places to research current best-practices in online help, and some suggestions for improving your work environment.
Speaker:
Melanie Allen
has been involved in creating user documentation for over 25 years, both as a writer and as a designer. She has been an innovator in new help design, winning numerous STC Best of Show awards. She has worked on Autodesk Help for over 10 years and is currently the lead writer for AutoCAD Map 3D, where she works with an incredibly creative and collaborative team.
Melanie Allen