Mysti Berry has been a technical writer for 20 years and is presently a Lead Technical Writer at Salesforce.com. She has been working with the DITA OpenToolkit for the last five years, including having survived a FrameMaker-to-DITA conversion, and the tardy adoption of a content/information model. Salesforce.com creates context-sensitive help, developer guides, implementation and tip guides, quick reference guides, and release notes using DITA. Their deliverable types include HTML, PDF, and eBooks. They also create videos, guided tours, and now comic books with non-DITA tools. Mysti has taught at UC Berkeley Extension, and holds a B.A. in Linguistics from UCSC and an MFA from University of San Francisco. She has won multiple awards for her technical writing and screenplay and fiction, and served as STC Touchstone judge.

Ben Colborn is a Courseware Development Lead for Citrix Education. At Citrix, courseware developers use DITA to create instructor-led training (PDF and PPT) and eLearning (HTML and Flash interactions in SCORM). In addition to developing training material for Citrix virtualization technologies, Ben works to improve course quality and simplify internal development processes. Before joining Citrix Education, he taught academic and professional writing at the college level and worked as a Unix system administrator at Sun Microsystems. He holds a B.A. in English from the University of Idaho and an M.A. in TESOL from San José State University.

Tom Idleman has been working with DITA for 7 years, both as a technical writer and a course developer.  As a senior technical writer at IBM and FICO, he has written a wide range of documentation in DITA using mainly Epic Editor and XMetaL. As a course developer for Lasselle-Ramsay, he delivered a 4-hour training session on XMetaL and DITA at DocTrain East 2008, a full-day training session on XMetaL and DITA for Intel Corporation, and developed the XMART DITA CMS training program for Cisco Systems..