Susan has a 30-year track record of association management successes, as president and CEO of the American College of Health Care Administrators (ACHCA), CEO of the Vision Council of America (VCA), and vice president of marketing for ADAPSO (the computer software and services association).

Susan earned her CAE (Certified Association Executive) credential from the American Society of Association Executives (ASAE). She is an ASAE Fellow and Honorary Fellow of the American College of Health Care Administrators and the Italian Opticians Association. She attended the University of Illinois where she studied history, specializing in Chinese history.