Susan Becker is a technical communicator and online user assistance developer with extensive experience in writing, editing, document design, and information architecture. She is currently an Information Developer at IBM, providing user assistance for IBM Informix Dynamic Server. Prior to her work at IBM, Susan co-authored the Style Guide for Voting System Documentation for the National Institute of Standards and Technology (NIST) with Dana Chisnell. Susan has taught at San Francisco State University in the Technical & Professional Writing program and the English department. She is an STC Associate Fellow, past president of the San Francisco chapter, and a member of the Usability Professionals' Association (UPA). Her online and print documentation have received local STC awards