are our two speakers. Susan Becker has over 16 years of experience as a technical communicator and online help developer, working primarily as a contractor. She is the current president of the San Francisco chapter, a former Touchstone director, and a past winner in the competition. She has presented at the STC Annual Conference and local STC chapters.

Gwaltney Mountford has over 20 years of experience as a technical communicator focusing on solving the communication needs of end-users. An STC Associate Fellow, she is a past president of the East Bay chapter, a former director of Touchstone and the Region 8 Conference, and former member of the Society's Nominating Committee. She has presented at the STC Annual Conference and at regional events, and teaches at UC Berkeley Extension.