Susan Becker has nearly twenty years of experience as a technical communicator and online user assistance developer, working primarily as a contractor in software development for the financial services industry. Susan is currently on a contract at the Stanford Linear Accelerator Center (SLAC), developing test procedures for hardware and electronics. She is immediate past president of the San Francisco chapter, a former director of Touchstone, and a past winner in the competition. She has presented at the STC Annual Conference and regional events, and has taught in the Technical and Professional Writing Program at San Francisco State University.
Melody Brumis has been studying wild (and elusive) SME birds as a technical communicator for the past 20 years. Her specialty is in gathering information from the highly technical (all-knowing) SME bird. Melody is on contract with Chevron writing server documents, and maintaining a documentation Web site. She's an active member of the East Bay STC chapter (near San Francisco). Her awards include Volunteer of the Year. She has presented SME birds and other topics at STC conferences and chapters.
Gwaltney Mountford has about 25 years of experience as a technical communicator focusing on solving the communication needs of end-users. She and her husband, Carl, own Mountford Group Inc., a consulting company specializing in developing custom Web-based business and data warehouse applications. An STC Associate Fellow, she is a past president of the East Bay chapter, a former director of Touchstone and the Region 8 Conference, and was on the Society's Nominating Committee. She has presented at the STC Annual Conference and at regional events, and teaches at UC Berkeley Extension.