SME birds (subject matter experts) are the major source of information for technical writers. Most often found in the guise of engineers, they can be elusive, overworked, uncommunicative, or down right difficult. In this interactive session, Susan Becker, Melody Brumis, and Gwaltney Mountford will share with you tips for getting what you need, when you need it, from SME birds in a variety of environments.