Sandy Korzenny is the Senior Manager of Apple Product Documentation. Her group is responsible for all documentation (onscreen help and print) that ships with Mac OS X, iLife, iWork, .Mac products, hardware, iPod, and Server. Sandy has held positions in product documentation in technology for many years, starting out designing computer-based training courses at Control Data Corporation, then designing leader-led courses at Tandem Computers, and finally documenting products and managing product documentation groups at Apple. In an industry of rapid growth, the best part of her job is getting her staff together to find solutions to the tough problem of how to get users to their answers--in the most efficient, effective way possible. Sandy received her M.S. and Ph.D. in Instructional Technology from Michigan State University.