Andrea joined IBM in 2001 as an information architect for the Information Management division of IBM Software Group, where she is currently an information experience strategist and architect, responsible for driving broad initiatives to improve the total information experience.

With nearly 25 years of experience in technical communication, Andrea is a Fellow and past President of STC. She designed, coordinates, and teaches in the University of California Extension, Santa Cruz, certificate program in technical writing and communication. She has published more than 50 papers and articles, as well as the award-winning technical trade book, The VRML Sourcebook. She is a sought-after international speaker for technical communication and information development conferences and professional organization meetings.