The mind is a mysterious thing, but you can improve your documentation by leveraging what we do know about human cognition and the ways people process information through perception, learning, problem solving, and memory. Join Andrea Ames for a fast-paced, fun trip through the four key human factors affecting human information processing. She will introduce the factors and lead you on an interactive discovery of how knowledge of basic problem solving and memory can change your approach to information architecture, design, and development.