Linda Urban has over 20 years experience in technical communication. As a consultant, Linda designs and develops documentation, training, and online user assistance. She focuses on providing solutions that meet user needs and company goals, and her work has received local and international STC awards. Linda also works with writers and teams to improve the quality of their documentation, focusing on both usefulness and usability.

Linda is an instructor at the UC Berkeley Extension. She teaches classes in technical writing, developing online help, usability, and information architecture. Her company is Linda Urban Communications, LLC, and her website is www.urbancreations.com.