September 2002
Volume 16 No. 8

In this issue

Next Meeting
Usability problems cost companies millions of dollars each year in technical support, returned products, and lost sales. Join us on September 11, when Elaine Randolph presents Usability 101.

Proving Our Worth
"People don't understand what we do, how we do it, or why we do it." That is the first hurdle technical writers need to overcome in order to improve people's perceptions of the value of our services, according to Bonni Graham. Check out Joe Devney's in-depth recap of June meeting with Bonni Graham in the Monthly Wrap.

News & Reviews
Keep up with the latest trends in the Chapter, Society and Industry with our News section. Ever wonder who is running the asylum? Check out Richard Mateosian's review of Alan Cooper's book The Inmates Are Running the Asylum: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity.

Networking
A great way to get noticed in this tepid job market is to get out and about to other meetings. Visit our networking links to locate other opportunities.